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Director of Customer Service – Sioux Falls, SD

Director of Customer Service – Sioux Falls, SD

Published
June 18, 2024
Location
Sioux Falls Area, SD
Category
Contact Name
Travis Peper

Description

Director of Customer Service

WHAT THE COMPANY WILL OFFER YOU:

  • $70,000 - $90,000
  • Benefits: Health, Dental, Health & Wellness Discounts, PTO, 401k plan.

THE ROLE YOU WILL PLAY:

  • Develop and enhance the customer experience across the organization.
  • Oversee a team of managers, to assist in improving efficiency and quality of service.
  • Provide leadership for a team of customer service professionals.
  • Work side-by-side with multiple teams to improve processes.
  • Monitor KPIs (key performance indicators).
  • Develop and implement training programs.
  • Handle escalated customer service issues.

BACKGROUND PROFILE:

  • Management Experience
  • Ability to motivate and inspire a team.
  • Strong problem-solving skills.
  • Excellent communication skills.

 

 

Contact:

Travis Peper

(605) 428-6149

[email protected]

 

 

 

 

Apply
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