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VP of Call Center Operations- Sioux Falls, SD

VP of Call Center Operations- Sioux Falls, SD

Published
July 6, 2024
Location
Sioux Falls Area, SD
Category
Contact Name
Craig Libis

Description

VP of Call Center Operations

COMPANY PROFILE:

Located in the Sioux Falls, SD area, our client is the area leader in their industry and was awarded high honors among their competitors. Over the last 30 years this company has grown and expanded into a worldwide business with a large team. If a new face of change in your career is what you’re looking for, a place where your hard work doesn’t go unnoticed, and a great work environment; our client has the opportunity for you to advance in your career goals within an ever-evolving company that is utilizing new emerging technologies and strategies.

WHAT THE COMPANY WILL OFFER YOU:

  • Great place to work and casual work environment.
  • $110,000 - $180,000 +.
  • 30% Bonus
  • Benefits package which includes health, dental, vision, flex spending account, life insurance, health savings account and more; all available the first of the month following hire date.
  • Disability after 90 days of employment.
  • Competitive 401k plan immediately – with company match.
  • Other benefits include: discount home and auto insurance, EAP, fixed PTO, 11 paid holidays, cafeteria, on-site fitness center, on-site sand volleyball.
  • Casual dress code.
  • Social gatherings one afternoon a month.
  • Enjoy the stability you will have in this position as this business operation is only growing and showing success.

THE ROLE YOU WILL PLAY:

  • Lead and mentor a diverse team of 100 in a call center nationwide. 1 Director and 2 Managers; promote continuous improvement and collaboration.
  • Reports to the COO.
  • Promote a culture of change, innovation and quality
  • Enhance remote technical support, network, operations, & support functions.
  • Assist in improving customer experiences by utilizing data and metrics to meet SLAs.
  • Manage budgets and KPIs to enhance profitability.
  • Develop cross-functional partnerships with key departments.
  • Create policies and procedures aligning with organizational goals.

COMMUNITY:

Sioux Falls, SD

Located in the Heart of America, Sioux Falls is in the center of everything. They are a community with a welcoming atmosphere, convenience, big city entertainment, and small-town attention. Offering a great balance of hometown values and cutting-edge technology.

Conveniently located at the junction of I-90 and I-29, and near most of the major Midwestern cities. Commuting within the city is only about 15-20 minutes anywhere you want to go.  Sioux Falls Regional Airport is served by several major airlines and offers connections to over 200 domestic cities.

You will never find yourself bored here, there is literally tons to do, more than 650 restaurants, excellent shopping, and year-round attractions and events.

Affordable cost of living, your dollar stretches farther here in accommodations, food, entertainment, shopping and special events all cost less.

Here the city mixes a cosmopolitan atmosphere with a fun and friendly sense of community.  Friendly people, clean air and water, low unemployment and a stable economy all make Sioux Falls a great place to live.

BACKGROUND PROFILE:

  • 7-10+ Years of Call Center Experience
  • B2B enterprise technology company – strongly preferred.
  • Bachelor’s Degree.
  • Excellent Leadership, Communication, and Problem Solving Skills.
  • Ability to travel approximately 25% of the time.

 

 

Contact:

Craig Libis

(605) 428-6150

[email protected]

 

Check out all of our opportunities at www.ercjobs.com

Executive Recruiting Consultants, Inc. specializes in the recruiting and placement of individuals in Accounting, Engineering, Manufacturing, Finance, Banking, Human Resource, Sales and Marketing, Agriculture, Food, Medical and Sales.

Our ERC recruiters and search consultants have devoted tremendous time and resources to develop deep connections with candidates. We have the industry insight needed to bring qualified candidates in the timeframe you need to fill for your search request.

At ERC, we build long-lasting relationships by partnering with our clients. We invest the time to understand our clients’ business, culture, and current business issues. This knowledge, combined with our own professional experience, allows us to consistently provide top-notch talent to our clients.

Recruit all levels of professional candidates:

Whether you are actively seeking new career opportunities or just want to evaluate developments in the marketplace, ERC provides a confidential, effective resource to help you manage your career. Our ongoing relationships with the region’s top organizations allow us to provide you with an efficient match of your skills and personality with the appropriate client, saving you time and effort in your search.

If you, as a client, or as a candidate, are searching for a firm that truly understands the business of sales and management, a firm that is honest, and a firm that is passionate about excellent customer service and satisfaction, check out Executive Recruiting Consultants!

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